Clear rules for refunds and cancellations
This Refund and Cancellation Policy explains how Find Carers handles paid provider listings, subscriptions, advertising, digital services, care-sector promotions and any future booking-related payments.
Provider Listings and Subscriptions
Where a provider purchases a listing package or subscription, the package features, price, renewal period and cancellation rules will be shown before purchase. Cancelling normally prevents future renewal but does not automatically refund the current active period.
Advertising and Sponsored Placements
Advertising fees may be non-refundable once the advert has been approved, scheduled, displayed or work has started. If an advert is refused by Find Carers before publication, any refund will depend on the circumstances and work already completed.
Digital Services and Platform Access
Where digital access, profile setup, listing activation or online services have started, refunds may be limited to reflect the value already delivered, subject to legal rights.
Client Care Requests
Submitting a general care request is not normally a paid service. If paid matching, booking or support services are introduced, specific cancellation and refund terms will be provided before purchase.
Future Booking Payments
If Find Carers introduces booking and payment for solo carers or providers, separate booking terms will explain cancellation windows, no-show rules, provider cancellations, service failure, refunds, platform fees and payout arrangements.
How to Request a Refund
Email info@brandso.co.uk with your name, organisation, payment reference, service purchased and reason for the request. We may ask for further information before making a decision.
Nothing in this policy affects statutory rights that cannot be excluded.