Find the help you need
The Help Centre brings together support for clients, families, care providers, care professionals and website users.
Care Requests
Find out how to submit a care request, what information to include and what happens after you make an enquiry.
Submit a Care RequestProvider Listings
Learn how to claim a listing, create a profile, update provider information, choose a package or report inaccurate content.
Claim Your ListingAccounts and Access
Get support with login issues, profile access, password resets, account changes and user permissions.
Login to Your AccountPayments and Subscriptions
Find information about provider packages, subscription billing, invoices, refunds and cancellations where paid services are available.
View Provider PackagesComplaints and Concerns
Use the complaints or report a concern routes if something has gone wrong or if you believe content is unsafe, inaccurate or misleading.
Report a ConcernContact Support
Cannot find what you need? Contact our team directly and we will direct your query to the right team.
Contact UsStill need help?
Contact our support team and we will direct your enquiry to the right person.
Monday to Friday, 9am–5pm. We aim to respond within 2 working days.