Terms and Conditions
Effective Date: 24 June 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you” or “your”) and Brandso Ltd
(Company Number 15970239), together with its affiliated trading entities Find Carers (“find-carers.co.uk”), PolicyBase,
CareBridge Academy, and Brandso Studios
(collectively, “Brandso Group”, “we”, “us” or “our”). Although each company trades independently, together they provide integrated
services linking clients to care providers and independent carers.
1. Interpretation and Definitions
1.1. Affiliates: means any entity controlling, controlled by, or under common control with a party, including PolicyBase, CareBridge Academy, and Brandso Studios.
1.2. Client: any individual or organisation subscribing to or purchasing Services via find-carers.co.uk or any Affiliate website.
1.3. Carer: any individual or organisation registered to provide care services via find-carers.co.uk.
1.4. Service(s): all products, subscriptions, training, compliance, marketing, platform access, and associated services offered by any Brandso Group entity.
1.5. Subscription: any recurring paid plan or access to Services billed periodically.
1.6. User Content: any data, information, text, files, images, or other materials uploaded or submitted by the User.
2. Acceptance of Terms
2.1. By registering, subscribing, or otherwise accessing or using our Services, you agree to abide by these Terms.
2.2. If you do not agree with any provision of these Terms, you must immediately cease all access and use of the Services.
3. Changes to Terms
3.1. We reserve the right to modify these Terms at any time. We will notify Users of significant changes by email or via a notice on our platform at least 30 days before the changes take effect.
3.2. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
4. Services and Subscriptions
4.1. We offer various Services, including but not limited to:
- Listing and matching of carers and clients on find-carers.co.uk.
- Compliance and insurance services via PolicyBase.
- Training and certification via CareBridge Academy.
- Branding, web development, SEO, and digital marketing via Brandso Studios.
4.2. Subscriptions are billed on a recurring basis (monthly, quarterly, or annually) as selected during sign-up.
4.3. Fees are exclusive of VAT and any other applicable taxes, which the User shall pay where required.
4.4. We reserve the right to change fees for existing or new Subscriptions upon 30 days’ notice.
5. Payment and Billing
5.1. Payments may be made by credit/debit card, direct debit, or other payment methods offered on our platform.
5.2. By providing payment details, you authorise us to charge all applicable fees without further notice.
5.3. Subscription fees renew automatically unless cancelled in accordance with Clause 6.
5.4. Late payments or non-payment may result in suspension or termination of access to the Services, at our sole discretion.
6. Cancellation and Refunds
6.1. You may cancel a Subscription at any time via your account dashboard or by contacting customer support.
6.2. Cancellations take effect at the end of the current billing cycle; no partial refunds will be issued.
6.3. No refunds are provided for Services rendered, training completed, or compliance checks initiated prior to cancellation.
7. User Accounts and Security
7.1. To access certain Services, you must register for an account and provide accurate, current, and complete information.
7.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
7.3. Notify us immediately of any unauthorised use or security breach. We are not liable for losses arising from compromised credentials.
8. User Content
8.1. You retain ownership of User Content. You grant us a worldwide, royalty-free, sublicensable licence to use, host, store, reproduce, and display your User Content solely in connection with providing Services.
8.2. You represent and warrant that you have all necessary rights to grant this licence and that your User Content does not infringe any third-party rights or violate applicable laws.
8.3. We reserve the right to remove or disable access to User Content that violates these Terms or that we deem objectionable.
9. Intellectual Property
9.1. All intellectual property rights in the Services, platform, software, designs, logos, and documentation are owned by the respective Brandso Group entity or its licensors.
9.2. Except for the limited licence granted herein, no rights or licences are granted, whether by implication, estoppel, or otherwise.
10. Confidentiality
10.1. “Confidential Information” means any non-public information disclosed by one party to the other related to business operations, strategies, or financials. 10.2. Each party agrees not to disclose Confidential Information to third parties and to use it solely for the performance of its obligations under these Terms, except as required by law.
11. Data Protection and Privacy
11.1. We process personal data in accordance with our Privacy Policy, available at our website, and applicable data protection laws (including GDPR).
11.2. You agree to comply with all data protection obligations when uploading or handling personal data through our platform.
12. Warranties and Disclaimers
12.1. We warrant that we will provide the Services with reasonable skill and care in accordance with industry standards.
12.2. To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
13. Limitation of Liability
13.1. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
13.2. Subject to clause 13.1, our total aggregate liability under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.
14. Indemnification
14.1. You agree to indemnify, defend, and hold harmless Brandso Group, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:
- Your breach of these Terms.
- Your User Content or use of the Services.
- Your violation of any law or third-party rights.
15. Termination
15.1. We may suspend or terminate your access immediately, without notice, for any conduct that we believe violates these Terms or is harmful to other Users.
15.2. Upon termination, all licences granted will immediately cease, and you must cease all use of the Services.
15.3. Clauses 1, 8–15, and any other provisions that by their nature survive termination, shall survive.
16. Force Majeure
Neither party shall be liable for any delay or failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, strikes, or governmental actions.
17. Governing Law and Dispute Resolution
17.1. These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of England and Wales.
17.2. The parties submit to the non-exclusive jurisdiction of the courts of England and Wales for any dispute arising out of these Terms.
18. Miscellaneous
18.1. No waiver of any term or right is effective unless in writing and signed by both parties.
18.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.3. These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the Services.
Contact Us
Brandso Ltd (Company No. 15970239) Registered Office: 6 Orion Drive Nottingham NG8 4EJ,
Email: support@brandso.co.uk
Phone: 0333 335 5919
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.