Add a listing
    Add a listing

    Care Providers FAQ

    Welcome to the Find Carers Care Providers FAQ. This resource covers everything you need to know about joining our platform, managing your profile, accepting bookings, and growing your care business. If you have any additional questions, our support team is here to help.

    General Questions/Getting Started & Registration

    Find Carers is a 360° care marketplace by Brandso Ltd, connecting verified independent carers and care agencies with clients across the UK. We integrate compliance (PolicyBase), training (CareBridge Academy), and branding & marketing (Brandso Studios) to help you grow.

    Both individual carers and registered care agencies. You must provide valid ID, proof of qualifications, and insurances. Agencies should also submit company registration details and key staff DBS checks.

    Adult home care, live-in care, nursing support, children’s care, respite care, dementia care, specialist therapies, and more. You can list multiple service categories on your profile.

    – – Go to Register → Carer/Agency.

    — Enter your personal or agency details, contact information, and location.
    — Verify your email address to activate the account.

    — Identity: Passport or driver’s license scan.
    — DBS Certificate: Current Disclosure and Barring Service check.
    — Right to Work: Visa or national insurance documentation (if applicable).
    — Qualifications: NVQs, diplomas, nursing registration.
    — Insurance: Professional indemnity and public liability certificates (via PolicyBase).

    — Upload a professional headshot (minimum 400×400 px).
    — Add a concise bio and service descriptions.
    — Specify your availability, rates, languages spoken, and specialisms.
    — Link to training certificates from CareBridge Academy.

    The “Profile Completion” bar (out of 100%) fills as you add mandatory sections. Aim for 100% to unlock premium visibility features.

    Verification & Compliance/Training & Certification

    • Step 1: Submit your documents during registration.
    • Step 2: PolicyBase reviews your DBS, ID, and insurances.
    • Step 3: Receive a green Verified Provider badge once approved.

    — DBS: Every 3 years (or sooner, per regulatory guidance).

    — Insurance: Annually upon policy renewal.

    — You’ll receive automated reminders 30 days before any expiry.

    All carers must meet CQC guidelines for adult and children’s care. PolicyBase ensures you comply with UK regulations, including Safeguarding Vulnerable Groups Act (2006) and Care Act (2014).

    — Navigate to Training → CareBridge Academy.

    — Enrol in mandatory induction modules (e.g., Health & Safety, Safeguarding).

    — Choose specialist courses (Dementia Care, Paediatric First Aid).

    Basic induction training is included in your subscription. Advanced qualifications and CPD modules have discounted rates for registered providers.

    Upon completion, digital badges appear on your profile. Clients can click to verify the issuing date and module details.

    Profile Visibility & Marketing/Managing Bookings & Availability

    — Maintain a 100% Profile Completion Score.

    — Collect and showcase client reviews (★ ratings).

    — Opt into Featured Provider placements (subscription add-on).

    — Use the Brandso Studios SEO toolkit to optimise keywords in your bio.

    Paid placement on the homepage and category pages, with branded review cards and consultation booking links. Increases referral traffic by up to 3×.

    Contact Brandso Studios via Marketing Resources in your dashboard. Options include social media campaigns, bespoke landing pages, and email newsletters.

    — New booking requests appear in My Jobs.
    — Review client details, proposed dates, and rates.
    — Click Accept to confirm or Decline with optional feedback.

    Use the Calendar tab to block out dates/times. Availability syncs in real time.

    — Notify the client via our messaging tool as soon as possible.
    — Rescheduling is free if done ≥24 hours before the start time.
    — Cancellations: 24 hours may incur cancellation fees (as per Terms).

    Payments & Billing/Ratings & Reviews

    — Clients are charged upon booking confirmation.
    — Funds are remitted to your bank account within 5 business days after the service date.

    — Service Fee: 10% of the booking value.
    — Subscription Fee: £9.99/month or £99/year for premium provider features.

    Invoices are automatically generated and emailed after each completed booking. You can also download past invoices from My Billing.

    We investigate disputes via our Support team. If you provide proof of service delivery (timesheets, photos), charges are typically upheld.

    After each job, clients are prompted to leave a ★ rating and written feedback. Positive reviews boost your search ranking.

    Yes—click Respond next to each review to thank clients or address concerns professionally.

    Average ratings appear under your name. Low ratings (<3★) may trigger support outreach for quality improvement.

    Support & Community/Policies & Compliance

    — Live Chat: Available 9am–6pm Mon–Fri.
    — Email: support@find-carers.co.uk.
    — Phone: 0333 335 5919 (option 2).

    Yes—access our Knowledge Base for tutorials, best-practice guides, and policy manuals.

    We host quarterly Provider Roundtables and an online community on Slack. Invitations are sent to all premium subscribers.

    All policies—Terms & Conditions, Privacy Policy, Cookie Policy, Complaints Procedure—are linked in your dashboard footer.

    Depending on severity, actions range from profile suspension to permanent removal. Appeals can be made via our Complaints Procedure.

    Technical & Mobile App/Data & Analytics

    Our mobile app for iOS and Android is coming soon. In the meantime, our website is fully responsive and optimised for mobile use.

    Clear your cache, try another browser, or contact tech support with screenshots. We aim to resolve critical issues within 2 business days.

    Under Analytics, view:

    — Profile views
    — Booking conversion rate
    — Average response time
    — Revenue dashboard

    — Keep your availability up to date.
    — Respond promptly to inquiries (target <1 hour).
    — Encourage happy clients to leave reviews.

    Next Steps & Tips

    Complete your DBS and insurance checks to earn the Verified Provider badge.

    Enrol in CareBridge Academy’s induction course today.

    Use 5–7 service keywords and upload recent photos.

    Unlock Featured Provider status and advanced analytics.

    Join our next Provider Roundtable—check your email for the invitation.

    Thank you for partnering with Find Carers. Together, we deliver exceptional care experiences across the UK.